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2-1-1get help: 211

What is 2-1-1?

2-1-1 is Connecticut's help-by-telephone service that provides free information, referrals and crisis intervention to anyone, anywhere in the state...24 hours a day, 7 days a week, 365 days a year.

In 2003, 2-1-1 responded to more than 350,000 calls. The most frequently requested service needs include: financial assistance, protective services, legal assistance, utility assistance, substance abuse, mental health, child care, and housing assistance. 2-1-1 is a partnership established in 1976 between Connecticut United Ways and the State of Connecticut.

Who Calls 2-1-1? Any one. Any time.

  • A Manchester woman called about her 13-year old daughter who was at school. The woman had just found a suicide note written by her daughter in the girl's bedroom.
  • A senior citizen from East Hartford called after returning home from the hospital. She had two toes amputated due to diabetes and came home to find a "shut-off" notice from her electric company.
  • A caller from Vernon was looking for help for a friend who needed rides to the Dana Farber Institute in Boston for cancer treatments.
  • A Windsor woman with breast cancer called looking for assistance with the cost of her medications.

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